Our premium materials maintain shape while softening gently with wear. They’re designed to be both durable and comfortable for everyday adventures.
How can we help?
- Send Text: +1 (650) 318 - 7890
- Send Email: [email protected]
- Monday - Friday: 5AM - 5PM PST
Frequently Asked Questions
Products & Fit
Will the harness loosen or stretch over time?
Do Premium Purring harnesses run true to size?
Yes! Our harnesses are designed to match standard feline sizing, but we recommend measuring your cat’s neck and chest and referring to our size guide for the best fit.
Orders, Shipping & Tracking
What if I want to cancel or change my order?
If your order hasn’t shipped yet, we’ll do our best to accommodate changes. Please contact us immediately at [email protected].
How do you ship?
We partner with USPS, UPS, and FedEx, depending on your location and delivery speed. Orders are shipped from California.
Can I expedite my order?
Yes, expedited shipping options are available at checkout. Processing time still applies to custom or made-to-order items.
Do you offer gift wrapping?
Yes! You can select our Premium Gift Wrap option during checkout for select products.
Returns & Exchanges
What if my item arrives damaged?
We’re so sorry! Please send a photo and your order number to [email protected] within 7 days, and we’ll make it right.
Can I return or exchange a gift?
Yes! Please provide the order number or purchaser’s name and email us to initiate a gift return or exchange.
What is your return policy?
Unused, non-custom items can be returned within 30 days. Custom artwork and perishable items are non-returnable unless damaged.
Payments & Refunds
Can I purchase or send a gift card?
Yes! Our Purring Gift Cards are available digitally and physically, perfect for cat lovers everywhere.
Do you offer discount codes or coupons?
We occasionally run special offers. Sign up for our newsletter to receive exclusive codes and early access to new collections.
When can I expect my refund?
Refunds are processed within 5–7 business days after we receive your returned item. It may take additional time for your bank to reflect the credit.
Our Company
How do you ensure responsible manufacturing?
We vet all suppliers for safe working conditions and ethical standards. As a women & LGBTQ-led company, we proudly support inclusive and fair labor practices.
Where are your products made?
We partner with trusted manufacturers in the US, Europe, and Asia, always prioritizing quality and ethical sourcing.
What is your commitment to feline wellness?
We prioritize comfort, safety, and mental stimulation at every stage of a cat’s life—from adoption to old age. All products are vet-informed and cat-tested.