Premium Purring Shipping Policy
At Premium Purring, we’re dedicated to delivering your cat’s new favorite products safely, swiftly, and reliably. Here’s what you need to know about our shipping process:
Processing Time
All orders are processed within 1–3 business days. Orders placed during weekends or holidays will be processed on the following business day.
Shipping Methods & Delivery Times
We offer the following shipping options:
Standard Shipping: 3–7 business days (Free for orders over $100; otherwise, a flat rate of $7.99 applies).
Express Shipping: 1–3 business days (Flat rate of $19.99).
Please note that delivery estimates apply from the date of shipping, not from the order date.
International Shipping
Currently, Premium Purring ships only within the United States and select European countries. International orders outside these areas are not available at this time.
Shipping Confirmation & Tracking
Once your order ships, you’ll receive a confirmation email with your tracking number. You can use this number to check the status of your shipment online.
Address Accuracy
Please verify your shipping address carefully during checkout. Premium Purring is not responsible for orders shipped to incorrect addresses provided by the customer. If you realize a mistake, contact us immediately; we’ll do our best to update the address if your order hasn’t shipped yet.
Lost or Damaged Packages
If your order arrives damaged or if your package is lost in transit, please contact us at [email protected]within 7 days of delivery. We’ll investigate and provide a solution promptly.
Shipping Restrictions
Due to legal or logistical constraints, certain products may have shipping restrictions. Details about these restrictions will be clearly indicated on the relevant product pages.
Additional Shipping Charges
Occasionally, oversized or particularly heavy items may incur additional shipping charges. Any additional fees will be transparently noted during checkout.
Customer Support
For any questions or concerns regarding shipping, please reach out to our customer care team:
Email: [email protected]
Thank you for shopping at Premium Purring—we’re committed to enhancing your cat’s lifestyle with every order!